Terms and conditions

Payment and refund policies: Bahaza OTM accepts various forms of payment, including credit cards, debit cards, and online payment services. Please note that payment for some travel products and services may be non-refundable, and that cancellations or changes to reservations may be subject to fees or penalties. Be sure to carefully review the payment and refund policies for your specific booking before making a purchase.
Online booking: When you book travel products or services through Bahaza OTM's website or mobile app, you will be required to agree to these terms and conditions as well as any additional terms and conditions that may apply to your booking. By making a reservation through our website or app, you acknowledge that you have read and agree to these terms.
Responsibility for accuracy: Bahaza OTM takes reasonable steps to ensure the accuracy of the information provided on our website and mobile app, but we cannot guarantee that all information is accurate, complete, or up-to-date. We recommend that you verify all information with the relevant travel providers before making a booking.
Changes and cancellations: Bahaza OTM reserves the right to change or cancel any booking at any time, for any reason. In the event of a change or cancellation, we will make reasonable efforts to notify you and to provide alternative arrangements, but we cannot guarantee that these arrangements will be available or satisfactory to you.
Disclaimer of liability: Bahaza OTM and its affiliates and partners shall not be liable for any damages, losses, or expenses arising from your use of our website or mobile app, or from your reliance on any information provided by us. We recommend that you purchase appropriate insurance coverage for your
Third-party products and services: Bahaza OTM may offer products and services from third parties, such as airlines, hotels, and car rental companies. These products and services are subject to the terms and conditions of the relevant third parties, and Bahaza OTM is not responsible for any issues that may arise in connection with them.
Intellectual property: All content on Bahaza OTM's website and mobile app, including text, graphics, logos, and images, is the property of Bahaza OTM or its licensors and is protected by intellectual property laws. You may not use any of this content for any commercial purpose without the prior written consent of Bahaza LTD.
Links to third-party websites: Bahaza OTM's website and mobile app may contain links to third-party websites. These links are provided for your convenience, and Bahaza OTM is not responsible for the content or accuracy of these websites.
Privacy policy: Bahaza OTM is committed to protecting your privacy. Please review our privacy policy for more information on how we collect, use, and protect your personal data.
Governing law: These terms and conditions and your use of Bahaza LTD's website and mobile app shall be governed by and construed in accordance with the laws of the country of incorporation of Bahaza LTD.
Dispute resolution: Any disputes arising out of or in connection with these terms and conditions or your use of Bahaza OTM's website or mobile app shall be resolved through binding arbitration in accordance with the laws of the country of incorporation of Best OTA LTD.
Entire agreement: These terms and conditions constitute the entire agreement between you and Bahaza OTM and supersede any prior agreements or understandings, whether.
Unauthorized transactions: Bahaza OTM is not responsible for any cash or bank transactions that you make with unauthorized persons or accounts. If you make a payment to an unauthorized person or account, we will not be liable for any losses or damages that you may incur as a result. It is your responsibility to ensure that you are making payments to authorized and legitimate accounts only.
User-generated content: If you post or submit any content to Best OTA LTD's website or mobile app, such as reviews or comments, you represent and warrant that you have the right to do so and that your content does not infringe any intellectual property rights or other rights of any third party. You grant Bahaza OTM a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and display your content in any way.
Indemnification: You agree to indemnify and hold Bahaza OTM and its affiliates and partners harmless from any claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with your use of our website or mobile app, or your violation of these terms and conditions.
Termination: Bahaza OTM reserves the right to terminate your access to our website or mobile app at any time, without notice, and for any reason. Upon termination, you must immediately cease all use of our website and mobile app and destroy any copies of materials that you have made.
Data use: By using Bahaza OTM's website or mobile app, you consent to the collection, use, and processing of your personal data in accordance with our privacy policy. We may use your data for various purposes, including to provide you with travel-related services and offers, to improve our website and mobile app, and for marketing and analytics purposes.
Data use for AI development: Bahaza OTM may use your data for the development of artificial intelligence and machine learning algorithms, which may be used to improve our website and mobile app and to provide you with better support and more personalized travel recommendations.
Data use for marketing and communication: We may use your data to send you marketing and communication materials, such as newsletters and fare alerts, that may be of interest to you. You may opt out of receiving these materials at any time by following the unsubscribe instructions provided in the materials.
Data sharing: Bahaza OTM may share your data with third parties, such as travel providers, for the purpose of providing you with travel-related services and offers. We will only share your data with third parties in accordance with our privacy policy and applicable law.
Refunds to credit cards and bank accounts: If you are entitled to a refund for any travel products or services booked through Bahaza LTD, we will generally process the refund to the credit card or bank account that was used to make the original payment. Please note that it may take up to 30 days for the refund to be credited to your account, depending on the policies of the relevant credit card issuer or bank. In some cases, the refund may be subject to fees or other deductions.
No liability for delays or disruptions: Bahaza OTM shall not be liable for any delays or disruptions to your travel plans caused by events beyond our control, including but not limited to weather conditions, strikes, natural disasters, or political unrest.
No liability for third-party products and services: Bahaza OTM shall not be liable for any issues that may arise in connection with products or services provided by third parties, such as airlines, hotels, or car rental companies. Any complaints or issues should be directed to the relevant third party.
Limitation of liability: In no event shall Bahaza OTM or its affiliates or partners be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with your use of our website or mobile app or the products or services provided through them. Our total liability to you for any claims arising out of or in connection with your use of our website or mobile app shall not exceed the amount of fees paid by you to Bahaza OTM.
Bank charges and fees: Any bank charges or fees associated with your payment or refund, including but not limited to foreign exchange fees and transaction fees, will be your responsibility. Bahaza OTM shall not be liable for any such charges or fees.
Changes to these terms and conditions: Bahaza OTM reserves the right to modify these terms and conditions at any time, without notice. Any changes will be effective immediately upon posting to our website or mobile app. Your continued use of our website or mobile app after any such changes constitutes your acceptance of the revised terms and conditions.
Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the remaining provisions shall remain in full force and effect.
Waiver: The failure of Bahaza OTM to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
Account creation: In order to use certain features of Bahaza OTM's website or mobile app, you may be required to create an account. When creating an account, you must provide accurate and complete information and keep your account information up-to-date. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.
Account termination: Bahaza OTM reserves the right to terminate your account at any time, without notice, and for any reason. Upon termination, you must immediately cease all use of our website and mobile app and destroy any copies of materials that you have made.
Account misuse: You agree not to use your account for any illegal or unauthorized purpose, or to engage in any activity that may interfere with the proper functioning of our website or mobile app. You must also comply with all applicable laws and regulations when using our website or mobile app.
Account suspension or termination: If Bahaza OTM determines that you have violated these terms and conditions or any applicable laws or regulations, we may suspend or terminate your account without notice.
No liability for account suspension or termination: Bahaza OTM shall not be liable for any damages, losses, or expenses arising from the suspension or termination of your account.
No transfer of account: You may not transfer your account to any third party without the prior written consent of Bahaza OTM.
No shared accounts: You may not share your account with any third party or allow any third party to access your account.
Prohibited use of scraping and other unauthorized methods: You may not use scraping or any other unauthorized methods to access, collect, or use data from Bahaza OTM's website or mobile app.
No liability for scraping and other unauthorized methods: Bahaza LTD shall not be liable for any damages, losses, or expenses arising from the use of scraping or other unauthorized methods to access, collect, or use data from our website or mobile app.
Indemnification for scraping and other unauthorized methods: You agree to indemnify and hold Bahaza OTM and its affiliates and partners harmless from any claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with your use of scraping or other unauthorized methods to access, collect, or use data from our website or mobile app.
Termination for scraping and other unauthorized methods: Bahaza LTD reserves the right to terminate your access to our website or mobile app at any time, without notice, and for any reason, including if we suspect that you are using scraping or other unauthorized methods to access, collect, or use data from our website or mobile app.
Cooperation with authorities: If Bahaza OTM becomes aware of any use of scraping or other unauthorized methods to access, collect, or use data from our website or mobile app, we may cooperate with law enforcement authorities in any investigation or prosecution of such activities.
Restriction on copying and other unauthorized use: You may not copy, reproduce, distribute, publish, display, modify, or create derivative works of any content on Bahaza OTM's website or mobile app without the prior written consent of Bahaza OTM. You may not use any content on our website or mobile app for any commercial purpose without the prior written consent of Bahaza OTM.
No liability for unauthorized use: Bahaza OTM shall not be liable for any damages, losses, or expenses arising from the unauthorized use of any content on our website or mobile app.
Indemnification for unauthorized use: You agree to indemnify and hold Bahaza OTM and its affiliates and partners harmless from any claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with your unauthorized use of any content on our website or mobile app.
Termination for unauthorized use: Bahaza OTM reserves the right to terminate your access to our website or mobile app at any time, without notice, and for any reason, including if we suspect that you are using or have used any content on our website or mobile app in an unauthorized manner.
Cooperation with authorities: If Bahaza OTM becomes aware of any unauthorized use of any content on our website or mobile app, we may cooperate with law enforcement authorities in any investigation or prosecution of such activities.
No liability for fraud activities: Bahaza OTM shall not be liable for any fraud activities that may occur on our website or mobile app, whether committed by you or any third party. You acknowledge that our website and mobile app are open platforms and that we have limited ability to verify the identity or authenticity of users or transactions.
Cooperation with authorities: If Bahaza OTM becomes aware of any fraud activities on our website or mobile app, we may cooperate with law enforcement authorities in any investigation or prosecution of such activities.
No indemnification for fraud activities: You agree not to indemnify or hold Bahaza OTM or its affiliates and partners harmless from any claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with any fraud activities on our website or mobile app.
Termination for fraud activities: Bahaza OTM reserves the right to terminate your access to our website or mobile app at any time, without notice, and for any reason, including if we suspect that you are engaging in or have engaged in fraud activities on our website or mobile app.
Reporting fraud activities: You agree to report any suspected fraud activities on our website or mobile app to Bahaza OTM as soon as you become aware of them.
No liability for unauthorized refunds and cancellations: Bahaza LTD shall not be liable for any unauthorized refunds or cancellations that may be made by airlines or vendors/suppliers, regardless of the reason or method used. You acknowledge that we do business with airlines and vendors/suppliers on the basis of agreements and liquidity guarantees, and that any issues related to refunds or cancellations are the responsibility of the relevant airline or vendor/supplier.
Cooperation with authorities: If Bahaza OTM becomes aware of any unauthorized refunds or cancellations made by airlines or vendors/suppliers, we may cooperate with law enforcement authorities in any investigation or prosecution of such activities.
No indemnification for unauthorized refunds and cancellations: You agree not to indemnify or hold Bahaza OTM or its affiliates and partners harmless from any claims, losses, damages, liabilities, costs, and expenses arising out of or in connection with any unauthorized refunds or cancellations made by airlines or vendors/suppliers.
Termination for unauthorized refunds and cancellations: Bahaza OTM reserves the right to terminate any agreements or arrangements with airlines or vendors/suppliers that engage in unauthorized refunds or cancellations.
Reporting unauthorized refunds and cancellations: You agree to report any suspected unauthorized refunds or cancellations made by airlines or vendors/suppliers to Bahaza OTM as soon as you become aware of them.
Claims for unauthorized refunds and cancellations: Any claims for unauthorized refunds or cancellations must be made directly to the relevant airline or vendor/supplier. Bahaza OTM shall not be responsible for resolving any such claims.
Dispute resolution: Any disputes arising out of or in connection with unauthorized refunds or cancellations made by airlines or vendors/suppliers shall be resolved through negotiation or, if necessary, through arbitration or other alternative dispute resolution mechanisms.
Governing law: These terms and conditions and any disputes arising out of or in connection with unauthorized refunds or cancellations made by airlines or vendors/suppliers shall be governed by the laws of Bangladesh.
No liability for natural disasters and other events beyond our control: Bahaza OTM shall not be liable for any delays, disruptions, or other issues that may arise due to natural disasters or other events beyond our control, including but not limited to pandemics, earthquakes, hurricanes, and civil unrest. You acknowledge that such events are unpredictable and that we have no control over them.
Changes to travel plans: In the event of a natural disaster or other event beyond our control, we may need to make changes to your travel plans. You agree to cooperate with us in making any necessary changes and to accept any alternative arrangements that we may offer.
Refunds: If a natural disaster or other event beyond our control results in the cancellation of your travel plans, you may be entitled to a refund. Any refund will be subject to the policies of the relevant airlines, hotels, or other vendors/suppliers.
Dispute resolution: Any disputes arising out of or in connection with natural disasters or other events beyond our control shall be resolved through negotiation or, if necessary, through arbitration or other alternative dispute resolution mechanisms.
Governing law: These terms and conditions and any disputes arising out of or in connection with natural disasters or other events beyond our control shall be governed by the laws of Bangladesh.